Participants and Fundraisers

Sign In and Manage Registration

• How do I change my email address on my Race Roster account?
• Why do I need a Race Roster account?
• Sign in to Race Roster
• How do I reset my lost password?
• How do I change my Race Roster account password?
• Where can I access my participant information (Edit personal information, fundraising tracking, communication from the event director, referral links)?

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Participant FAQs

• What is a Promoter Dashboard?
• How can I sign up multiple people during registration?
• Why do I not see my referrals on my Promoter Dashboard?

Fundraising

• How do I edit and customize my team or individual pledge page?
• How do I share my team pledge page?
• How do I set up my personal pledge page?
• How do I share my pledge page?
• What do I do if I donated to the wrong pledge page? or my donation isn't showing as a pledge?

Teams

• How do I add myself to a team after registration?
• How do I create a team?
• How do I join a team created by someone else?
• How can a Team Captain view and email all team members?

Transfer Registration

• How do I initiate a transfer?
• How do I change one of my Weekend Series Races for the BMW Dallas Marathon?
• How do I transfer my registration?

Gift Registrations

• How do I purchase a Gift Registration?
• How do I redeem my Gift Registration?

Event Day FAQs

• Where can I find the race results?
• What time does the event start?
• When/Where is packet pickup?
• What is the course route/maps for this event?
• Can I use headphones?

Promo Codes

• What is a promo code?
• How do I use a promo code?
• Why is my promo code not working?

Access Codes

• What is an access code?
• How do I use an access code or access URL?

Security

• How secure is Race Roster?

TCM Rewards In Motion

• How much is a point worth?
• Other ways to earn points?
• Will there be special bonus points earning opportunities?
• Do members get points for redemption items?
• Does this mean TCM will no longer offer TC Challenge race series?
• How do I keep track of my Rewards In Motion status and points?

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BMW Dallas Marathon

• BMW Dallas Marathon - How to transfer your registration to the 5K, 10K, Half, Marathon or Weekend Series

Scotiabank Vancouver Half Marathon & 5K - Scotiabank Charity Challenge

• How do I sign up for the Scotiabank Charity Challenge?
• How do I edit and share my fundraising page for the Scotiabank Charity Challenge?
• How do I re-direct a donation to apply to the right fundraising page?