Event Organizers and Race Directors
Event Organizers and Race Directors will find resources here to help manage their events on Race Roster
Your Dashboard
- How to use the Events Overview page
- How to add Quick links to your Homepage
- Signing in to Race Roster and accessing dashboards
- How to duplicate a registration page
- How can I make use of the Participant density map?
- Why are my dashboard financial and registration numbers skewed?
Director Access and Settings
- How to add an Apple Music or Spotify Playlist to your Event Details Page
- Registration questions metrics
- Customizing metric pages
- Sub-Event Metrics
- Demographic Metrics
- How do I remove a director from the access list?
Create, Edit or Take Your Event Live
- How to add a start and end date to a registration question
- How to enable Gifting
- How to configure automated online transfers
- Event Page Settings tool
- How to set up validation questions
- How to create an event page
Pricing
Products
- How to enable Participant Store
- Create a product using Products
- How do I upload a picture of my t-shirt or product?
- How do I edit a product for a race participant?
- How can I export my product (swag and merchandise) order?
- How do I remove a product or product option from displaying (sold out)?
Team Management and Settings
- How do I change a Team Leader or update Team Members?
- How do I add a team, edit a team name / team details or delete a team?
- How do I set up and configure teams?
- How do I make teams mandatory?
- How do I set a limit on the number of teams?
- What is a team category?
Fundraising Settings and Receipts
- How to restrict fundraising organizations
- Customizing the order and visibility of your Fundraising Organizations
- How to allow each registrant to donate during registration
- Fundraising coordinator permissions
- Add fundraising partners (name, logo, goal, pledging) to my event page
- Using the top it off donation feature
Email Campaigns, MailChimp Integration
- Why we cannot customize the confirmation email?
- Creating Thank you and Promoter messages
- Test campaign emails
- View and manage campaign recipient list
- How can I set up a delayed or scheduled campaign?
- Creating an email campaign
Financials
- Where to find your disputes and chargebacks
- How do I complete my W9 form?
- What are W9 submissions? (US Only)
- How do I choose from existing payment profiles?
- How do I edit/delete a payment profile?
- How to create a USD payment profile
Manage Participants
- How to turn a registration to a donation
- How to create a hidden/internal question
- How to defer a participant
- How do I make a participant ANONYMOUS?
- What is the 'Deferral' check box and how do I use it?
- How do I initiate a participant transfer?
Volunteers
Promo Codes, Discounts, and Gifting Codes
Reports
Marketing & Promotions
Access codes
Onsite App
- How to customize the Check in modal
- Can you provide me with more information on Stripe Terminals?
- How to setup a Payment Pad
- How to update your existing onsite passwords
- How to get to the onsite app and login
- How do I set up electronic devices for packet pick up, onsite registration, and check in?
Results
- How to set up Audio cues
- How to set up Virtual Team Relays
- How to create a Virtual Challenge
- How to add splits and segments to your virtual event
- How to brand your results page
- How do I export my uploaded results from Race Roster?
Security
Other FAQs
- How to configure your event for participants to book time slots for packet pick ups
- How to set up the Virtual Event Toolkit and manage your results
- How to email your participants about the Virtual Toolkit and results link
- How to offer your participants a solution when canceling an event
- How to create a Photo Gallery and allow participants to upload photos
- How to add Sponsors to your Event Details page