Event Organizers and Race Directors
Event Organizers and Race Directors will find resources here to help manage their events on Race Roster
Your Dashboard
- How to Import My Existing Events on Race Roster Into My Organization
- How to Navigate Across my Organizations on Race Roster
- Signing in to Race Roster and accessing dashboards
- How to use the Events Overview page
- How to add Bookmarks to your Homepage
- How to duplicate a registration page
Create, Edit or Take Your Event Live
- How to Create an Organization on Race Roster
- How to create an event page
- How to take an event live
- How do I make my event private?
- Understanding the different event statuses
- How do I add a logo and banner image to my event page? (Recommended image sizes and dimensions)
Director Access and Settings
- How Do I Add Additional Staff Members to My Organization?
- Registration questions metrics
- Customizing metric pages
- Sub-Event Metrics
- Demographic Metrics
- How do I remove a director from the access list?
Sub-events
Registration Questions
- How to allow participants to upload a file/photo when answering a registration question
- How to input hyperlinks in registration question and product descriptions
- 8 best gender encompassing terms to use on an event
- How to create a custom gender registration question
- How to create a hidden/internal question
- How to add a start and end date to a registration question
Pricing
Waivers
Products
- How to Refund Store Product Purchases
- Create a product using Products
- How to configure products with bundles
- How do I remove a product or product option from displaying (sold out)?
- How do I upload a picture of my t-shirt or product?
- How do I edit a product for a race participant?
Event Page Settings
Team Management and Settings
- How do I change a Team Leader or update Team Members?
- How do I add a team, edit a team name / team details or delete a team?
- How do I set up and configure teams?
- How do I make teams mandatory?
- How do I set a limit on the number of teams?
- What is a team category?
Fundraising Settings and Receipts
- How to restrict fundraising organizations
- Customizing the order and visibility of your Fundraising Organizations
- How to allow each registrant to donate during registration
- Fundraising coordinator permissions
- Add fundraising partners (name, logo, goal, pledging) to my event page
- Using the top it off donation feature
Email Campaigns, MailChimp Integration
- Creating an Email campaign
- Adding a sender for email campaigns
- What are merge tags? (Including a merge tag index)
- Test campaign emails
- How to create email campaign groups
- How to understand my campaign metrics and recipient statuses
Financials
- How to Import or Attach a Payment Profile to my Organization
- 日本円(JPY)の支払いプロファイルの作成方法
- How to configure tax settings on an Australian/New Zealand event
- What is the NZD Direct Deposit Payout Process?
- What is the AUD Direct Deposit Payout Process?
- Passing processing fees onto participants is not allowed in Australia
Participant Management
- How to Manage my Organization's Participant Count Totals
- How do I customize the public facing participant display?
- How do I edit participant information?
- How to create a Participant Dashboard Message
- How to turn a registration to a donation
- How to defer a participant
Volunteers
Promo Codes, Discounts, and Gifting Codes
Reports
Marketing & Promotions
- How does the referral tool work?
- How can I track the success of my promoters?
- How to set up the Tracking only option for the Social referral tool and best practices
- How to create a tracking link
- How to Create Digital Engagement Kits
- How to allow participants and sponsors to submit cards to my digital engagement kits
Access codes
Onsite App
- Tips for configuring volunteer onsite devices
- How can my volunteers login to the onsite app?
- How to customize the Check in modal
- Can you provide me with more information on Stripe Terminals?
- How to setup a Payment Pad
- How to login to your onsite devices
Results
Virtual
- How to set up Audio cues
- How to set up Virtual Team Relays
- How to create a Virtual Challenge
- How to add splits and segments to your virtual event
- How to configure your event for participants to book time slots for packet pick ups
- How to set up the Virtual Event Toolkit and manage your results
Security
Other FAQs
- How to offer your participants a solution when canceling an event
- How to create a Photo Gallery and allow participants to upload photos
- How to add Sponsors to your Event Details page
- How do add the Bib Verification tab to your Event Details Page
- How to create a Membership Page?
- How do I associate my event to a membership/club page on Race Roster?