Event Organizers and Race Directors
Event Organizers and Race Directors will find resources here to help manage their events on Race Roster
Your Dashboard
- How to Enable the USAT Integration on My Event
- How Do I Set Up Participant Limits On My Event?
- How to Import My Existing Events on Race Roster Into My Organization
- How to Navigate Across my Organizations on Race Roster
- Signing in to Race Roster and accessing dashboards
- How to use the Events Overview page
Create, Edit or Take Your Event Live
- How to create an event page
- How to take an event live
- How do I make my event private?
- Understanding the different event statuses
- How do I add a logo and banner image to my event page? (Recommended image sizes and dimensions)
- How to Create a Series Page on Race Roster
Director Access and Settings
- How Do I Add Additional Staff Members to My Organization?
- Registration questions metrics
- Customizing metric pages
- Sub-Event Metrics
- Demographic Metrics
- How do I remove a director from the access list?
Sub-events
Registration Questions
- How to set up and manage start groups for my event participants
- How to Create a Custom Registration Question
- How to allow participants to upload a file/photo when answering a registration question
- How to Input Hyperlinks in Registration Question and Product Descriptions
- Creating a custom registration question with up to 8 gender-encompassing terms
- How to customize the gender/sex registration question
Pricing
- Single Prominent Pricing: tips for displaying price breakdowns to participants
- Understanding the Single Prominent Pricing tab (Oceania events)
- Understanding the Single Prominent Pricing tab
- How do I edit pricing for my event?
- How to set up scheduled pricing
- How to set up fixed pricing
Waivers
Products
- How to Set Up Price Increases/Decreases on Product Options
- How to Refund Store Product Purchases
- Create a Product Using Products
- How to configure products with bundles
- How Do I Configure Product Visibility and Availability Settings?
- How do I upload a picture of my t-shirt or product?
Event Page Settings
Team Management and Settings
- How to Edit or Re-Assign Participant Multi-Pick Segment Selections
- How to Allow Participants to Select Multiple Team Segments in Registration
- How do I change a Team Leader or update Team Members?
- How do I add a team, edit a team name / team details or delete a team?
- How do I set up and configure teams?
- How do I make teams mandatory?
Fundraising Settings and Receipts
- How to Set Up Charities on Race Roster Through Grassrootz
- How to restrict fundraising organizations
- Customizing the order and visibility of your Fundraising Organizations
- How to allow each registrant to donate during registration
- Fundraising coordinator permissions
- Add fundraising partners (name, logo, goal, pledging) to my event page
Email Campaigns, MailChimp Integration
- Bulk email sender guidelines for the Race Roster email campaign tool (Part 2: Setup)
- What are the two email campaign types?
- Bulk email sender guidelines for the Race Roster email campaign tool (Part 1: Background information)
- How do I set up an abandoned registration email campaign?
- Creating an email campaign
- Adding a sender for email campaigns
Financials
- How Do I Add Funds and Top Up My Event Balance?
- Passing processing fees onto participants is not allowed in New Zealand
- How to Import or Attach a Payment Profile to my Organization
- 日本円(JPY)の支払いプロファイルの作成方法
- How to configure tax settings on an Australian/New Zealand event
- What is the NZD Direct Deposit Payout Process?
Participant Management
- How to Navigate Race Roster's Updated Participant List
- How to Understand the "Distance Travelled" Field in the Participant List
- How to Quickly Search and Edit Participant Information Using Participant Search
- How do I customize the public facing participant display?
- How do I edit participant information?
- How to Create a Participant Dashboard Message
Volunteers
Promo Codes, Discounts, and Gifting Codes
- How to set up organizational promo codes
- How to Setup Registration Codes for Groups With Pay Later/Invoicing Options
- How to Create Promo Codes for Products in Registration
- How to set up 2 for 1 and family group discounts
- How do I set up group discounts for my event?
- How to set up an age discount for my event
Reports
Marketing & Promotions
- How to Set Up an AdRoll Pixel on Race Roster
- How to Set Up a TikTok Pixel on Race Roster
- How Can I Opt In to Race Roster Marketing Emails?
- How to Set Up Google Analytics 4 on Race Roster
- How Does the Referral Tool Work?
- How can I track the success of my promoters?
Access codes
Onsite App
- How to Set Up Waiver Signature During Check In
- How to Check Runners In Using Mobile QR Code Scanning
- Tips for configuring volunteer onsite devices
- How can my volunteers login to the onsite app?
- How to customize the Check in modal
- Can you provide me with more information on Stripe Terminals?
Results
Virtual
- How to Set Up Audio Cues
- How to set up Virtual Team Relays
- How to create a Virtual Challenge
- How to add splits and segments to your virtual event
- How to configure your event for participants to book time slots for packet pick ups
- How to set up the Virtual Event Toolkit and manage your results
Security
Other FAQs
- How Can I Keep Up with New Releases on Race Roster?
- How to offer your participants a solution when canceling an event
- How to add Sponsors to your Event Details page
- How do add the Bib Verification tab to your Event Details Page
- How to create a Membership Page?
- How do I associate my event to a membership/club page on Race Roster?