Event Organizers and Race Directors
Event Organizers and Race Directors will find resources here to help manage their events on Race Roster
Your Dashboard
- How to Find and Manage Contacts Within an Organization
- How Do I Set Up Participant Limits On My Event?
- How to Import My Existing Events on Race Roster Into My Organization
- How to Navigate Across my Organizations on Race Roster
- Signing in to Race Roster and accessing dashboards
- How to use the Events Overview page
Create, Edit or Take Your Event Live
- How to Create an Organization on Race Roster
- How to create an event page
- How to take an event live
- How do I make my event private?
- Understanding the different event statuses
- How do I add a logo and banner image to my event page? (Recommended image sizes and dimensions)
Director Access and Settings
- How Do I Add Additional Staff Members to My Organization?
- Registration questions metrics
- Customizing metric pages
- Sub-Event Metrics
- Demographic Metrics
- How do I remove a director from the access list?
Sub-events
Registration Questions
- How to allow participants to upload a file/photo when answering a registration question
- How to input hyperlinks in registration question and product descriptions
- 8 best gender encompassing terms to use on an event
- How to create a custom gender registration question
- How to create a hidden/internal question
- How to add a start and end date to a registration question
Pricing
Waivers
Products
- How to Set Up Price Increases/Decreases on Product Options
- How to Refund Store Product Purchases
- Create a product using Products
- How to configure products with bundles
- How do I remove a product or product option from displaying (sold out)?
- How do I upload a picture of my t-shirt or product?
Event Page Settings
Team Management and Settings
- How to Edit or Re-Assign Participant Multi-Pick Segment Selections
- How to Allow Participants to Select Multiple Team Segments in Registration
- How do I change a Team Leader or update Team Members?
- How do I add a team, edit a team name / team details or delete a team?
- How do I set up and configure teams?
- How do I make teams mandatory?
Fundraising Settings and Receipts
- How to Set Up Charities on Race Roster Through Grassrootz
- How to restrict fundraising organizations
- Customizing the order and visibility of your Fundraising Organizations
- How to allow each registrant to donate during registration
- Fundraising coordinator permissions
- Add fundraising partners (name, logo, goal, pledging) to my event page
Email Campaigns, MailChimp Integration
- How Do I Set Up an Abandoned Registration Email Campaign?
- Creating an Email campaign
- Adding a sender for email campaigns
- What are merge tags? (Including a merge tag index)
- Test campaign emails
- How to create email campaign groups
Financials
- Passing Processing Fees onto Participants is Not Allowed in New Zealand
- How to Import or Attach a Payment Profile to my Organization
- 日本円(JPY)の支払いプロファイルの作成方法
- How to configure tax settings on an Australian/New Zealand event
- What is the NZD Direct Deposit Payout Process?
- What is the AUD Direct Deposit Payout Process?
Participant Management
- How to Quickly Search and Edit Participant Information Using Participant Search
- How to Manage my Organization's Participant Count Totals
- How do I customize the public facing participant display?
- How do I edit participant information?
- How to create a Participant Dashboard Message
- How to turn a registration to a donation
Volunteers
Promo Codes, Discounts, and Gifting Codes
- How to Set Up Organizational Promo Codes
- How to Setup Registration Codes for Groups With Pay Later/Invoicing Options
- How to Create Promo Codes for Products in Registration
- How to set up 2 for 1 and family group discounts
- How do I set up group discounts for my event?
- How to set up an age discount for my event
Reports
Marketing & Promotions
- How to Setup Google Analytics 4 on Race Roster
- How Does the Referral Tool Work?
- How can I track the success of my promoters?
- How to Set Up the Tracking Only Option for the Social Referral Tool
- How to create a tracking link
- How to Create Digital Engagement Kits
Access codes
Onsite App
- How to Check Runners In Using Mobile QR Code Scanning
- Tips for configuring volunteer onsite devices
- How can my volunteers login to the onsite app?
- How to customize the Check in modal
- Can you provide me with more information on Stripe Terminals?
- How to setup a Payment Pad
Results
Virtual
- How to set up Audio cues
- How to set up Virtual Team Relays
- How to create a Virtual Challenge
- How to add splits and segments to your virtual event
- How to configure your event for participants to book time slots for packet pick ups
- How to set up the Virtual Event Toolkit and manage your results