Why we cannot customize the confirmation email?

Confirmation emails serve as receipts and since Race Roster is processing the transaction it is important that Race Roster be the “sender” of the receipt. As the sender, we are responsible for all content that appears in the confirmation email. To maintain compliance and protect Race Roster’s strong brand reputation, we cannot allow for any custom content to be added to the confirmation email. 

Our campaign tool allows you to create custom confirmation emails that can be triggered to send immediately after the transaction confirmation email. Customers have actually found that participants are more likely to engage with the secondary confirmation email as the custom “calls to action” are not sharing space with the transactional data.