By registering for events using Race Roster and agreeing to the terms and conditions of each transaction, you are allowing us and the event organizers to reach out with certain email notifications powered by our platform. Below, we outline the types of emails you may receive and explain the process by which you may unsubscribe where applicable.
Please note: With your consent, event organizers may additionally reach out to you using their in-house email managers, SMS messaging systems, or third party platforms such as Mailchimp and Zapier. Such notifications fall outside the scope of this article. Please reach out to the event organizer should you have questions on those topics.
System emails from events
System emails from events are typically one-time notifications. They serve to indicate that a transaction of funds and/or data has occurred, or needs to occur, and are an essential element of delivering our services here at Race Roster. As such, they do not feature subscription settings.
| Content and topics |
Event registrant confirmation Transaction receipt Event registration claim Transfer initiation* Transfer completion* Gift code purchase confirmation Available gift code notification Unredeemed gift code reminder Refund confirmation Volunteer confirmation In-person result announcement Virtual result submission confirmation
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| Email subject line examples |
[Event name] — Event Confirmation [Event name] — Receipt Claim your [Event name] registration Transfer Initiated - [[Event ID - Confirmation number]] [Event name]* Transfer Request Completed - [[Event ID - Confirmation number]] [Event name]* [Event name] - Code purchase confirmation [Name of gift code buyer] has sent you a registration for [Event name] You have an unredeemed code for [Event name] [Event name] — Refund Thank you for volunteering at [Event name] Results Processed for [Event name] Results for [Event name]
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| Sender examples |
Race Roster - therunner@raceroster.com [Event organizer sender] - info@theeventorganizer.com via amazonses.com
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| Subscription rule |
Cannot unsubscribe
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* Issuing or receiving a (bib) transfer registration? Please note both our nomenclature for email subject lines and the domain (@raceroster.com, https://raceroster.com). Transfers occurring on the Race Roster platform are never sent by a third party nor request for payment outside of Race Roster. If you have received a transfer request and are unsure of the sender or web link domains, please contact us at 1-855-969-5515 or forward the email to support@raceroster.com.
Courtesy emails from Race Roster
Courtesy emails from Race Roster serve to inform you that a transaction of funds or data has been completed by someone else, related to your own registrations. For example, you may be a team captain or a peer-to-peer fundraiser. Hence, you may be notified of new team registrants or donations pledged to you.
| Content and topics |
Team member notification Pledged donation notification |
| Email subject line examples |
New team member for [Team name] You have a new donation from [Donor name] |
| Sender examples |
Race Roster - therunner@raceroster.com [Event organizer sender] - info@theeventorganizer.com via amazonses.com |
| Subscription rule |
Subscription settings available |
Subscription settings
To stop receiving courtesy emails from Race Roster, for all events, click the "Unsubscribe" link at the bottom of the email. Now, from the subscription settings, select "Unsubscribe from all event level notifications sent from Race Roster." Finally, click the blue "Unsubscribe me" button. See screenshot below.
To re-subscribe to these emails, email support@raceroster.com with your written consent for subscription:
I consent to be resubscribed to courtesy communications from Race Roster, [Event name] and future events I register for.
Transactional emails from events
Transactional emails from events communicate logistical information such as packet pick-up details, QR or bar codes for check-in, instructions for successful fundraising or virtual result submission, volunteer tasks, etc. They may also confirm your registration, donation, fundraising goal achievement, or other actions or milestones. They are part of delivering the service promised upon during the transaction. As such, they do not feature subscription settings.
| Content and topics |
Abandoned registration reminder Event registrant confirmation/thank-you (customized) Donation confirmation/thank-you (customized) Reminder or update on products purchased and their delivery or pick-up options Reminder or update on dates, start times, rules and procedures for event participation or volunteering Instructions to edit fundraising page Instructions to edit registration and/or sign waiver Instructions to submit virtual race result or virtual challenge activities Bib number and corral assignment announcement Results announcement (customized) Fundraising achievement announcement Cancellation notice
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| Email subject line examples |
Just a few more steps to the finish line! Thank you for registering! [Event name and year] Thank you for donating to [Fundraising organization name]! Packet pick-up and shipping information for [Event name] [Event name] is this weekend! Here's your bib number and what you need to know Thanks for volunteering - [Assigned station] details! Customize your fundraising page and start accepting donations Action required: Please sign into your participant dashboard and provide your answer/sign your waiver Connect to Runkeeper and complete your virtual race/challenge [Event name] is this weekend! Here's your bib number You've raised $200! Here is your fundraising badge [Event name] is cancelled due to inclement weather
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| Sender examples |
[Event organizer sender] - info@theeventorganizer.com via amazonses.com |
| Subscription rule |
Cannot unsubscribe
|
Promotional emails from events
Promotional emails from events constitute marketing by seeking new, unsolicited transactions or communicating information beyond the strictly necessary. Announcing a registration launch, warning about an upcoming price increase, promoting a third party's limited time offer, prompting for event merchandise purchases---all such communications are considered promotional emails.
| Content and topics |
Sponsor or partner advertisement Donation request Merchandise promotion with prompts for purchase Gift code promotion with prompts for purchase New event announcement with prompts for registration Promo code, group discount or limited-time pricing offers Business or organization newsletters
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| Email subject line examples |
Special offers from our sponsors Donate now! Support your preferred charity Don't miss out! Order your swag before [Date] Give the gift of registration/Last-minute gift idea Register now for [New/next year's event name] Flash sale! Use our promo code/Register a group of 4 for a discount/50% off until [Date] Our monthly newsletter Our year-end wrap-up |
| Sender examples | [Event organizer sender] - info@theeventorganizer.com via amazonses.com |
| Subscription rule |
Subscription settings available
|
Subscription settings
To stop receiving promotional emails from events, on a per-event basis, click the "Unsubscribe" link at the bottom of the email. Now, from the subscription settings page, select "Unsubscribe from all promotional and marketing emails sent from therunner@raceroster.com on behalf of the event." See screenshot below.
To re-subscribe to these emails, contact us at 1-855-969-5515 or email support@raceroster.com with your written consent for subscription:
I consent to be resubscribed to promotional communications from Race Roster and [Event name].
System emails from Race Roster
| Content and topics |
Account creation Account verification Email sender notifications Password reset Payment profile status update
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| Email subject line examples |
Your account at Race Roster has been created Success! Your Race Roster account is active Please verify your email address Verify your email address with Race Roster Reset your Race Roster password Your payment profile status has been changed - [Status]
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| Sender examples |
Race Roster - therunner@raceroster.com
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| Subscription rule |
Cannot unsubscribe
|
System emails from Race Roster are part of delivering the service promised upon by opening a user account and taking account-related actions such as a password reset, payment profile creation, and email sender creation. As such, they do not feature unsubscribe functionality. You may find the following resources helpful:
Questions about unsubscribing from organization emails? Visit our article Managing my subscription status to organization emails.
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