What is an Event Claim?

When a participant registers using Race Roster the registration is stored on their Participant Dashboard.  However, if a participant registers on behalf of someone else, or signs up using an alternate address, then the registration may not be visible on their main Race Roster account.  In this instance an Event Claim can be generated to send the registration to the correct account.

Follow these instructions to send an Event Claim to a participant who cannot see their registration on their Participant Dashboard.

1. Go to your Participant List (or Search Participant tool)
2. Locate the participant by searching their personal information
3. Select the three action dots on the far right in the same line as the participant
4. Then choose send claim
   
5. A new screen will open where you can Generate the Participant Claim
6. By generating a new claim you will enable the recipient (email address) to claim this participant under their account. It will not change the information. Any previous claims will be disabled.
7. Enter the email address of the participant into the Email address field.  This needs to be the same email address used to log in to their Race Roster account.
8. The participant will then receive and email titled ‘Claim your EVENT NAME registration’.  With instructions that read’ Click the button below to sign in to Race Roster and claim your registration.’
   
9. After having followed these instructions the registration will now be visible on the Participant Dashboard.

Race Roster also recommends registrations to a participant at the bottom of their Welcome page upon logging in.  There is an area in blue that reads ‘We found some registrations under your account’.  These are registrations containing the same personal details as the user.  They can click Claim or Discard to action each potential registration.