If your event does not have enough available revenue to process participant refunds or other expenses, you can use the Add funds feature to top-up your event balance to build a reserve of funds.
To learn how to add funds to your event, please follow the steps below.
1. Go to your Dashboard and click Financials & reporting on the left-hand sidebar.
2. Navigate to and click on the Add funds option.
If you have pending refunds or adjustments you may also see the Add funds link available as a message in the top left corner of your Dashboard prompting you to top up the event balance.
3. Select a top up value from the available amounts ($500, $1,000, $2,500, $5,000).
4. Alternatively, select Other and Enter a custom amount.
5. Select the green Continue button in the bottom right of the screen.
Add in your credit card details and select Submit order.
Please note, there are no processing fees applicable to topping up your event balance.
The event balance will be paid out on a weekly basis unless otherwise requested. This includes any top-up or additional funds. For more information or if you would like payment hold placed on your event, please send an email to director@raceroster.com or director@raceroster.com.au
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