How to enable the Race Roster Enhanced Refund Protection Program on my event

Race Roster offers an enhanced refund protection program that is purchasable for participants during the registration process. This refund protection allows participants to request a refund for their registration if they are unable to attend an event for a specific reason. Race Roster's refund protection program is free for event organizers to enable on their event, and can be a great way to pull in any runners who are on the fence about wanting to register for a race. 

To learn how to enable the Race Roster Enhanced Refund Protection Program (RRERPP) on your event, please follow the steps below. 

1. From your event dashboard, click on Settings overview from the lefthand side menu.

2. Scroll down to the Add-ons sections and add Race Roster Enhanced Refund Protection Program.

3. Switch the toggle to ON to enable the integration.

User Experience (example)

All participants who purchase refund protection are sent a purchase confirmation email from our partner Protecht, in addition to the system-generated event confirmation email. Participants can learn more about managing their protection from this article.

Note: Once the integration is on, the participant should select the option best suited for them during the registration process. On the rare occasion that a participant wants to change their choice after having registered, here's what can be done:

1. If the participant regrets having purchased the RRERPP and wants to receive a refund for the program fee they had paid, while remaining registered for the event, they can cancel their protection using a link at the bottom of the Protecht confirmation email. The program fee refund will be reflected in the event refund report, but will not affect the event balance.

2. If the participant wants to purchase the RRERPP after all, it is possible to add the protection to their registration post-transactionally. Please get in touch with our Customer Success team within 60 days of the registration date so that we may assist in connecting with Protecht to request a post-transaction protection purchase link.

If you have further questions regarding Race Roster's Enhanced Refund Protection Program, please email us at director@raceroster.com.