1. Log into your event dashboard.
2. Navigate to the search box on the lefthand side and search and click Email campaigns.
3. Once you have arrived on the email campaigns settings page, navigate to the campaign you wish to edit or create a new campaign by clicking + Create new campaign.
4. Once you make it to Schedule (step 4) of the campaign creation process, you will notice a dropdown called "Set a campaign schedule". Here is where you set up a delayed or scheduled campaign.
- Send Immediately: This is the default setting for all campaigns that do not have delayed sending turned on.
- Delay sending: You can select if you would like the campaign to send out 1 hour, 2 weeks, etc. after a user or contact fulfills the triggers.
For example: if you would like to send an email to all donors 24 hours after they have made a donation to remind them that a donation tax receipt will be shared with them by mail, you could select "1 Days". The campaign will send to each of them one day after their donation is received.
- Send at a set time - Select a specific date and time for the campaign to be sent out.
For example: send out an email a few days before a holiday to wish everyone a good break; send out a promotional code or suggestions on how to fundraise effectively; this works well for spacing out the pace at which your participants, donors and other contacts receive your emails.
We understand that sending emails to all your participants can be a daunting task. If you'd like a refresh or training session on campaigns please reach out to our Customer Success team via director@raceroster.com and one of our experts will get you set up and comfortable with configuration.
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