How to set up onsite pricing

When offering onsite (a.k.a. kiosk) registration to participants using Race Roster's onsite app, an event organizer must apply pricing to the sub-events being offered within this area of the platform. The sub-event pricing for online registration doesn't automatically carry over; we are aware that many event organizers increase pricing for late/in-person registrations, which is typically what the onsite app is used for. 

Please follow the steps below to learn how to configure onsite pricing. 

1. From your event dashboard, click on Apps > Onsite app > Pricing from the lefthand side menu.

2. Select if you would like to pass fees on to participants or absorb fees into the event's ticket price. Depending on your choice, when a participant arrives at the checkout step during onsite registration, they will either:

• pay the price you set plus Race Roster processing fees and any applicable taxes or additional fees, per your event settings
• pay the price you set plus any applicable taxes or additional fees only; Race Roster will deduct the appropriate processing fee as a revenue adjustment ("absorb" the fee)

3. Navigate to the bottom righthand side and click the green "+ Create new pricing" button.

4. Select the sub-events that the pricing applies to (e.g., 10k, 5k, etc).

NOTE: If a sub-event's visibility is disabled in the sub-event settings, you can still assign onsite pricing to it. However, the label "Hidden" will appear next to it on the event dashboard's onsite pricing list and a participant won't be able to register for that sub-event during the kiosk registration process. 

5. Enter the price for the selected sub-event(s).

6. Select the pricing start and end date (in other words, the onsite registration availability period) for the selected sub-event(s). Upon the price end date, the sub-event(s) will no longer appear on the onsite registration form.

7. Scroll down and click the blue "Save & exit" button to apply your new onsite pricing.

Note: For select regions, single prominent pricing also applies to onsite registration. See screenshot for a sample look at the onsite registration form when SPP enabled.

If you have any questions about onsite pricing, please contact us at director@raceroster.com.