When signed in, navigate to the far right corner of your screen, use the down arrow and select Race Director to see your organizer dashboard
Navigate to your Gift Settings (this can be found under the Event Settings tab on left of the page)
On the gift settings page below your configuration settings (scroll down) you will see a section called Purchased Gift Codes and a column labeled Purchase Transaction ID
Under Purchase Transaction ID copy the number associated with the transaction you wish to refund
Next, you will go to the Financials tab on the left side of the page and click Refund Tool
Enter the number you copied into the Order Number field and click Submit
This will bring up the regular refund screen where you can adjust the transaction for a full or partial return, please refer to this refund article if you are new to refunds: How do I refund a participant?
Please inform your customer that the refund may take 5 to 7 days to appear on their credit card